The Top Gambling Influencers Diaries
The Top Gambling Influencers Diaries
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The participant from Greece had been watching for a month for his withdrawal, despite having provided all of the asked for documents. His account was subsequently blocked. In reaction, the casino stated the player experienced did not show up at two scheduled video clip verification calls, for this reason, the verification approach was incomplete.
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The player from Greece requested a withdrawal lower than two weeks just before distributing this grievance. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed properly, hence we marked this criticism as settled.
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The player from New Zealand is unable to ask for a withdrawal as a result of specialized issues. We turned down the criticism since the player failed to reply to our messages and queries.
The player from Greece has asked for a withdrawal fewer than two months previous to distributing this grievance. The payment hasn’t been processed however. The participant later confirmed that the withdrawal was processed successfully, therefore we marked this criticism as solved.
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The participant from India experienced submitted a withdrawal ask for a lot less than two months ahead of calling us. Winnings hadn't been attained up to that day. The player had complained about not getting his withdrawal, on the other hand, the casino experienced clarified which the participant experienced offered an incorrect purse quantity from the AstroPay payment process, as well as withdrawal experienced now been processed on their own end.
The player from Germany claimed that the casino unjustifiably closed their account because of a sluggish reaction. The participant had presently concluded the verification system but was regularly requested For extra paperwork. The Problems Team intervened, and immediately after communication with the casino, it was clarified that the player did not respond to a LEON Casino video clip verification request inside the supplied 7-day interval.
The player from India experienced confronted an issue the place his deposit wasn't credited to his casino equilibrium. He experienced provided evidence of two transactions, but it absolutely was clarified that one of them had been despatched elsewhere. In spite of our workforce's efforts to Get hold of the casino, there were no response.
The player from Greece experienced requested an account closure at Twin Casino because of fears about gambling habit. The casino experienced closed the account only to permit it to become reopened later on Using the similar email, resulting in a lack of 336 euros. The participant was requesting a refund of this amount. We contacted the casino, asking for clarification on how a self-excluded participant could create a new account Along with the exact same facts.
The player from Portugal requested a withdrawal two times before publishing this complaint. It has not been processed yet. The player afterwards verified that the withdrawal was processed properly, consequently we marked this complaint as solved.